Store Policy

At Mother Moonstone, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING

Every effort will be made to complete orders ASAP, however please be aware of our processing times updated on our home page. We use Australia Post for all postage within Australia. Once your package has been dispatched, you will receive a confirmation email with a tracking number. Please note, once parcels are dispatched we are no longer responsible for issues that may arise in transit. 

RETURNS

Here at Mother Moonstone your products are beautifully created with intention, and carefully hand packaged.

We DO NOT accept returns on change of mind purchases.

However, if your product is damaged in any way please contact us with photographs of damage and we will assess the eligibility of a replacement item. We do not provide refunds but will gladly replace the damaged item.

LOCAL PICK UP

If you live locally on the Central Coast and would prefer to collect your items in person, please select option at checkout and you will receive email with further direction.

CUSTOM ORDERS

We love to create custom candles! Please email us with your ideas and we can discuss creation and provide a quote.

WHOLESALE 

Mother Moonstone is always open to new stockists. Please email to view our wholesale catalogue.